1. Introduction
ChidoMind is committed to providing a seamless and efficient digital ebook shopping experience to our customers. This Delivery Policy outlines the terms and conditions of the delivery of digital ebooks purchased through our online store. At ChidoMind, we take pride in ensuring instant ebook delivery via email for your convenience.
2. Digital Ebook Delivery
Upon successful completion of your purchase through our online store, you will receive your digital ebook via email to the address you provided during the checkout process. Here are the key points to note:
2.1. Instant Delivery:
- We strive to deliver your digital ebook instantly, typically within a few minutes of your purchase.
2.2. Email Notification:
- You will receive an email notification containing the download link and instructions on how to access your digital ebook. Please ensure that you check your email inbox and spam folder for this message.
2.3. Download Link:
- The email will contain a secure download link that is unique to your purchase. Click on this link to download your ebook to your device.
2.4. Compatibility:
- Before making a purchase, please ensure that your email provider and device are compatible with receiving and downloading digital files.
3. Support and Assistance
Should you encounter any issues with your ebook delivery, or if you have not received your ebook within a reasonable time frame, please contact our customer support team immediately. We are here to assist you and ensure that you receive your ebook as promptly as possible.
4. Refunds and Cancellations
ChidoMind operates a strict no-refund policy for digital ebook purchases, as these products are non-returnable and non-exchangeable. However, if you experience any issues with the quality or accessibility of your ebook, please contact our customer support team for assistance, and we will strive to resolve the issue promptly.
5. Contact Information
For any questions, concerns, or support related to your ebook purchase or delivery, you can contact our customer support team via:
- Email: support@chidomind.com
Our dedicated team is available during business hours to assist you with any inquiries or concerns.